Reviews
Hear What Our Clients Have to Say
Welcome to our reviews page. At Request the Best Plumber, we deeply value the feedback and experiences shared by our clients. This page serves as a testament to the dedication and hard work we put into every project, big or small. Our commitment to providing outstanding plumbing services is reflected in the experiences of those we have served across North Georgia.
Jonathan and Jenn with Request the Best Plumber were extremely courteous and professional. Jonathan quickly diagnosed my plumbing issues and gave me an estimate for the work before beginning. The job was completed with no issues and I was given a discount from the original price quote upon completion. Highly recommend this service!
Request The Best Plumber was very professional. We had a relatively complex outdoor issue and indoor issue with our plumbing. They sent an estimate with a 2-year warranty that we accepted. We scheduled a mutually agreed-upon date. They showed up on time at 9:30 a.m. worked all day until 10:00 p.m. that night. In advance, they warned that the project may take 2 days depending upon how the first day went. So I wasn't surprised that the project required a second day to complete. They showed up the next day as agreed at 8:30 a.m. and completed the outside portion of the project and the inside portion of the project by 3:30 p.m. the second day. They actually care about the work they are doing and making sure that we are satisfied. They took care of little issues along the way, and completely cleaned up before they left, including pressure washing the sidewalk from the front door and the entire driveway because red clay was everywhere. We are extremely pleased and highly recommend Request The Best Plumber. We will be using them if we ever have plumbing issues in the future.
We had a tankless gas water heater which quit producing warm water and Jonathan and Jenn came out and fixed it in one afternoon. They were wonderful and we will call them again!
My water heater expansion tank imploded on a cold Sunday afternoon spewing water everywhere. Put out the request for help and Request Best Plumber came to the rescue on a Sunday. Their competitors earliest arrival would’ve been Monday. Appreciate Jonathan and Jenny’s assistance in resolving my expansion tank issue. It allowed minimal impact to my household and allowed me to sleep in the master bedroom one more night! Thanks to Best Plumber. Would use them again!
It was late Saturday, and we suddenly had no hot water. Jonathan and Jenn Mitchell came out and quickly assessed the problem. A new water heater and expansion tank were indicated. They offered to do the work that evening (after 8 PM), but we opted to wait until Sunday morning. They came out promptly as planned, emptied and removed our aging water heater and failing expansion tank, and replaced the heater, expansion tank, and various valves bringing our system into current standards. (And access required carting the tanks up and down a steep hill.) If such an event can be considered positive, this one was. We caught a failing system before greater damage could have occurred. We got a new system expertly installed and at a reasonable, competitive price. Most importantly, we found a personable, informative plumber who is experienced and highly skilled!
Our Approach to Customer Satisfaction
Customer satisfaction stands at the heart of our operations. We believe in building lasting relationships with our clients through honesty, integrity, and transparency. Our approach involves not just solving plumbing issues but also ensuring a positive, hassle-free experience for our clients from start to finish. This customer-centric approach has been our guiding principle and is a critical part of our success and reputation in the industry.
The Importance of Client Feedback
Client feedback is invaluable to us. It not only serves as a motivator but also as a tool for continuous improvement. We are committed to listening, learning, and evolving based on the insights and experiences shared by our clients. Each review helps us to refine our services, enhance our customer service, and innovate our solutions to meet and exceed the expectations of those we serve.
Engaging with Our Reviews
Engaging with our reviews through direct communication allows us to provide you with a more comprehensive understanding of our clients’ experiences and the outcomes we have achieved. This transparency is part of our pledge to ensure your utmost confidence in our abilities and our commitment to your satisfaction.
We invite you to connect with us to learn more about the experiences of those who have chosen Request the Best Plumber for their plumbing needs. Our team is ready to share stories of our work and the positive reviews we have received. Let us demonstrate how our dedication to quality plumbing services has earned the trust and commendations of our valued clients.